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FREQUENTLY ASKED QUESTIONS

Common Questions

¿Cuál es el proceso?

 

Para clientes de pago propio:

1. Seleccione el enlace de consulta gratuita.

2. Serás redirigido a mi sitio web de Simple Practice. Esto le permitirá tener acceso a su propio portal seguro compatible con HIPAA donde podrá programar o reprogramar citas y recuperar sus registros.

3. Se le dará la opción de reservar una sesión de 45 minutos o una consulta gratuita.

4. Haga clic en seleccionar "Enlace de Terapia Virtual Raquel" y esto abrirá mi calendario.

5. Seleccione para quién es esta cita y haga clic en Siguiente.

6. Ingrese su información de contacto personal.

¿Preocupado por las finanzas?

Me esfuerzo por que mis precios sean razonables y competitivos con el mercado, sin embargo, hay ocasiones en las que necesitamos ayuda adicional con las finanzas. En este caso, hablemos al respecto y déjeme ver qué podemos hacer para ayudarlo sin comprometer su atención de salud mental. Mi filosofía empresarial es primero el servicio al cliente y me encanta cuidar de mis clientes. Estoy aquí para ti, así que hablemos.

Las sesiones de terapia suelen ser semanales de 45 min.

El número de sesiones se determinará en función de sus necesidades. Es difícil predecir inicialmente cuántas sesiones se necesitarán. Discutiremos en colaboración de una sesión a otra cuáles son los próximos pasos y con qué frecuencia deben realizarse las sesiones de terapia.

 

Insurance Questions

 
 
 

Why are there three companies listed for insurance coverage?

In order to be certified for as many insurance companies as possible, I have partnered with Headway, Uplift , and Grow Therapy to process and manage billing for insurance coverage.  My partnership with these companies allows me to offer you the opportunity to use your insurance to help alleviate the burden of financial stress.   Based on the type of insurance that you hold, we will select the company that can process your insurance coverage. Either Headway, Uplift, or Grow Therapy will be in charge of  collecting insurance information using their portal by selecting the link listed on this website.  You will receive information and consent forms along with your In-Network insurance coverage, co-pay obligations.  Those co-pays are typically handled with a credit card on file.   

What insurance companies are you in- network with?

Headway

Aetna, Blue Cross Blue Shield of Massachusetts, Cigna, Oscar Health, Oxford, and United Healthcare.

https://headway.co/providers/raquel-de-oliveira?utm_source=pem&utm_medium=direct_link&utm_campaign=55605

Uplift:

Aetna,Cigna, FloridaBlue, UnitedHealthcare, GEHA, Hopkins - EHP, Hopkins - USFHP, Optum, UHCSR, & UMR. 

https://www.joinuplift.co/provider/therapy/florida-raquel-de-oliveira-103123

Grow Therapy

All Savers, Anthem, AvMed, Blue Cross Blue Shield, Cigna, EAP:UnitedHealthcare/optum, Evernorth, Florida Blue, Golden Rule, Optum, OptumHealth Complex Medical Conditions, Oscar, Oxford, Surest (formerly Bind), United Medical Resources, UnitedHealth Life Insurance, UniteHealthcare Shared Services, United Healthcare StudentResources, UnitedHealthcare/Optum. 

https://growtherapy.com/provider/lka20sz8f3ob/raquel-de-oliveira

 

How do I check on my insurance coverage?

If you would like to check  insurance coverage,  you can select personal website link  under the the company that list your insurance  and you will be automatically routed to my provider portal.  Once you are at either Headway, Uplift, or Grow Therapy check for your insurance coverage.  If you have questions, please reach out to me.  You will be prompt to enter your insurance information. If you need assistance I will be happy to schedule a virtual appoint consultation to help you enter this information.  Please reach out at 904-563-5872, or click on this link to set up a time we can chat. 

https://raquel-de-oliveira.clientsecure.me/

 

What information do I need to verify coverage?  

You will need to enter: 

  1. Insurance name

  2. Name listed on the insurance card

  3. Insurance ID

  4. Group #

  5. Date of birth

  6. Email

  7. Phone number

Once your insurance is verified (2-3 business days),   You will receive an email requesting you to complete your registration and it will ask you to sign the required consent forms.  A credit card will be required as you will be responsible to pay your co-pays.  

Once Headway, Grow Therapy and Uplift receive your signed consent forms, we can set up an appointment for therapy. 

 

What happens if my co-pay is too high, or you do not take my insurance?

Then we will proceed to selecting self-pay.  I can provide you with a "super bill" that you can use to make an individual claim with your insurance company not covered by my partner platforms and get you reimbursed for services.  We can also discuss cash pay and I will work with you on a price you can afford. 

If you have any question, please contact me at (904). 563-5872 via text, or phone call. My email is therapy@lcswraquel.com

Note: please do not send any personal information via text or email.  We will use "my portal" to enter all your sensitive information.  I take guarding my client's information very seriously. 

Phone Contact and Emergencies

Si tiene una emergencia, comuníquese con el 911 ya que no manejamos crisis. Línea Nacional de Prevención del Suicidio al 1-800-273-8255. Mis horarios de oficina varían de un día a otro. Si necesita ponerse en contacto con el médico por cualquier motivo, llame al 904 563 5872, deje un mensaje de voz y le devolveremos la llamada en un plazo de 24 horas o lo antes posible.

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